We process refunds only in specific cases where service fulfillment fails or errors are verified. Our goal is to ensure fairness while protecting deliverymen, vendors, and customers.
Failed deliveries (e.g., item not received, deliveryman unable to complete task)
Duplicate charges or payment errors
Verified service mistakes (e.g., wrong item delivered, incorrect fee charged)
Change of mind after dispatch
Item dissatisfaction not caused by delivery error
Vendor-related issues (e.g., product quality, packaging) unless deliveryman mishandled the item
Refund requests must be submitted within 24 hours of delivery
Users must provide booking details and a brief explanation
Approved refunds are processed within 5–7 business days
Pabili Express reserves the right to deny refund requests that involve misuse, fraud, or repeated abuse of the platform.
